Total Quality Management (TMQ)

1. A management process based on fundamental principles that focuses an organisation's energies on consistently meeting customers' expectations.

(McFarlane & Wesolek, 1994)

2. An approach of policy making by restructuring traditional systems of management to achieve quality improvement, reducing costs and satisfying clients (consumers).

3. A structured approach for managing a business to achieve the best results. 
(EFQM, 1992)