Total Quality Management (TMQ)
1. A management process based on fundamental principles that focuses an organisation's energies on consistently meeting customers' expectations.
(McFarlane & Wesolek, 1994)
2. An approach of policy making by restructuring traditional systems of management to achieve quality improvement, reducing costs and satisfying clients (consumers).
3. A structured approach for managing a business to achieve the best results.
(EFQM, 1992)